This position provides direct operational oversight of the Riverside Community Center, ensuring excellence in programs, member experience, associate leadership, and facility operations. The Program Director functions as a key member of the Platte County Community Center South (PCCCS) leadership team, aligning Riverside operations with association strategy, standards, and community impact goals.

Hiring Range: $43,000-$46,000 annually

Benefits Include:

• Comprehensive benefits package
• YMCA Retirement Plan
• Free citywide YMCA membership for you and your household
• Leadership development and professional growth opportunities
• Be part of a mission-driven organization celebrating over 165 years of service in the Kansas City community

OUR CULTURE: 
The YMCA of Greater Kansas City’s mission and core values are brought to life by our culture. It’s who we are, who we aspire to be and how we show up every day. We are cause-driven. We don’t just show up, we show up with purpose. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

Center Leadership & Operations  

• Provide day-to-day operational leadership of Riverside Community Center.
• Ensure consistent, high-quality member experience at all points of entry and engagement.
• Oversee building coverage plans including Membership Associates, Pool Gate Attendants, and Building Monitors.
• Ensure facility cleanliness, safety, and operational readiness.
• Address member concerns, escalations, and community inquiries.
• Monitor daily operations to ensure adherence to YMCA policies and procedures.

Program Strategy & Delivery (Healthy Living & Member Experience)

• Design, implement, and evaluate a diverse schedule of wellness programs, classes, and engagement initiatives serving members of all ages and abilities.
• Align Riverside programming with PCCCS and association-wide strategic priorities.
• Lead member retention and engagement strategies.
• Support tour follow-up and onboarding systems connected to health and wellness programming.
• Identify new program opportunities based on community need and participation trends.

Associate Leadership & Supervision

• Directly supervise assigned associates.
• Interview, hire, train, schedule, and evaluate associates.
• Conduct regular team meetings and provide coaching and development.
• Build a culture of accountability, hospitality, and mission alignment.
• Ensure adequate staffing coverage and operational continuity.

Financial & Administrative Management

• Develop and manage department budgets for Riverside operations.
• Monitor revenue performance and expense control.
• Prepare and evaluate monthly operational and program reports.
• Support financial sustainability through program growth and retention efforts.
• Participate in Annual Campaign efforts as assigned.

Safety, Risk & Compliance

• Partner with association safety & risk leadership to ensure compliance standards.
• Ensure associates maintain required certifications.
• Enforce safety protocols and risk management procedures.
• Respond appropriately to incidents and emergencies.
• Ensure building monitors and pool gate attendants are properly trained in safety and access control procedures.

Association & PCCCS Leadership Collaboration

• Serve as an active member of the PCCCS leadership team.
• Participate in center leadership meetings, strategic planning, and performance reviews.
• Collaborate with leadership to ensure consistency of standards, staffing philosophy, and member experience.
• Support cross-center initiatives and shared resource planning.
• Represent the YMCA at community functions and partnership meetings when appropriate.

• Two years’ experience in this or a related field.
• Two years supervisory experience in leading a team.
• Bachelor’s degree from an accredited college or university or the equivalent combination of education and experience in a health and wellness field.
• Adult and Pediatric FA/CPR/AED.
• ACE or AFAA Group Exercise Instructor certification and/or a personal training certification that is accredited through the National Commission for Certifying Agencies.
• Works effectively with people of different backgrounds, abilities, opinions and perceptions.
• Must be able to reflect a positive attitude.
• Must be able to manage and monitor department budget.
• Ability to make independent and sound decisions in a fast-paced environment.
• Articulate with high skills in written communication.