Are you a hands-on technology leader who thrives on solving problems and keeping systems running at their best? Join the YMCA of Greater Kansas City as our IT Manager, where you’ll lead day-to-day technology operations that power our branches, programs, and community impact.

This is more than an IT role—it’s an opportunity to ensure our teams have the tools, systems, and support they need to serve thousands of members, families, and youth across our region every day.

Why This Role Matters

• Keep the Y Running Strong – Ensure reliable, secure, and efficient technology across 10+ branches, a corporate office, and 90+ childcare sites.
• Lead with Impact – Guide IT operations, support teams, and vendors while serving as the go-to leader for resolving complex technology challenges.

If you’re a collaborative leader who enjoys balancing people, projects, and technology—and wants your work to make a real difference—we’d love to hear from you.

Apply today and help power the YMCA’s mission through technology.

Hiring Range: $70,000-$80,000

Benefits Include

• Competitive Benefits Package
• Free YMCA Household Membership
• Leadership Development Opportunities and Professional Development
• Flexible Schedule

OUR CULTURE: 
The YMCA of Greater Kansas City’s mission and core values are brought to life by our culture. It’s who we are, who we aspire to be and how we show up every day. We are cause-driven. We don’t just show up, we show up with purpose. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

IT Operations & Team Leadership

• Serve as the operational manager for the IT department, providing day-to-day leadership to the Systems Engineer and Systems Technician.
• Set clear performance expectations, conduct regular one-on-ones, and support staff development and growth.
• Foster a culture of accountability, service excellence, and continuous improvement within the IT team.
• Serve as the primary escalation point for complex technology issues that require management-level resolution.
• Coordinate workload and prioritize team assignments across competing projects and support demands.
• Ensure consistent support coverage across all facilities, including off-site childcare locations.

Project Management & Implementation

• Lead the planning, execution, and delivery of IT projects across all locations, ensuring on-time and on-budget completion.
• Coordinate in conjunction with the CTIO the full project lifecycle from requirements gathering and vendor selection through implementation and staff training.
• Maintain a current project portfolio and communicate status updates to the CTIO and relevant stakeholders.
• Coordinate technology rollouts across 10+ branch locations, the corporate office, and 100+ offsite childcare sites.
• Document technical processes, procedures, and system configurations to ensure operational continuity.

Infrastructure & Systems Oversight

• Oversee the day-to-day health, performance, and reliability of network infrastructure, servers, endpoints, and enterprise applications.
• Ensure all systems maintain appropriate uptime, redundancy, and disaster recovery readiness.
• Manage the organization's technology asset inventory, lifecycle planning, and hardware refresh cycles.
• Support the administration of Active Net CRM and other enterprise platforms in coordination with the System Administrator and CTIO.
• Monitor and respond to infrastructure alerts, coordinating resolution with the appropriate team members.

Artificial Intelligence (AI) Projects & Support

• Assist in the evaluation, piloting, and implementation of AI and automation tools that improve operational efficiency, staff productivity, and service delivery.
• Research emerging AI technologies and provide recommendations to the CTIO on applicable use cases for the organization.
• Support staff adoption of AI tools through training, documentation, and hands-on assistance.
• Help develop and enforce responsible AI use guidelines, ensuring alignment with organizational values, data privacy standards, and ethical use expectations.
• Assist in building and maintaining AI-powered workflow automation solutions that reduce administrative burden.
• Collaborate with cross-functional teams to identify processes that are candidates for enhancement.
• Track and report on the effectiveness and adoption of AI initiatives across the organization.

Vendor & Contract Management

• Manage day-to-day relationships with technology vendors, service providers, and managed service partners.
• Assist the CTIO in negotiating contracts, reviewing service-level agreements, and ensuring vendor performance meets organizational standards.
• Evaluate vendor proposals and make recommendations for technology procurement decisions.
• Track software licensing, renewals, and compliance across all platforms.

Cybersecurity & Compliance Support

• Implement cybersecurity policies, protocols, and staff training programs established by the CTIO.
• Coordinate vulnerability management, patching schedules, and endpoint security across all devices and locations.
• Support PCI compliance processes and assist with annual security assessments and audits.
• Monitor security alerts and escalate incidents to the CTIO as appropriate.

Help Desk & End-User Support Oversight

• Oversee the delivery of end-user support services across all locations, ensuring timely resolution and staff satisfaction.
• Establish and maintain help desk procedures, escalation paths, and service standards.
• Review support metrics and identify recurring issues that warrant systemic solutions.
• Ensure the Systems Technician has the tools, training, and guidance needed to deliver effective field support.

Budget & Resource Support

• Assist the CTIO in preparing and managing the annual technology budget.
• Track departmental spending, process purchase orders, and maintain accurate records of technology expenditures.
• Identify cost-saving opportunities in procurement, licensing, and service delivery.

• Bachelor's degree in Information Technology, Computer Science, Business, or related field, or equivalent work experience.
• 5+ years of progressive experience in IT operations, with at least 2 years in a supervisory or team lead role.
• Demonstrated experience managing IT projects across multiple sites or locations.
• Strong working knowledge of network infrastructure, Windows Server environments, and enterprise applications.
• Experience with cloud platforms (AWS preferred) and managed service environments.
• Familiarity with AI productivity tools (e.g., Claude, Gemini, ChatGPT, or similar) and their application in a business context.
• Familiarity with cybersecurity principles, PCI compliance, and information security best practices.
• Experience with CRM or membership management systems is a plus; Active Net experience is highly desirable.
• Strong vendor management and contract oversight skills.
• Excellent communication skills with the ability to translate technical concepts for non-technical audiences.
• Highly organized with strong project and time management skills; ability to manage multiple priorities simultaneously.
• Works effectively with people of different backgrounds, abilities, opinions, and perceptions.
• Must have reliable transportation. Travel around the Greater Kansas City area is required.