POSITION SUMMARY:

This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility.  The Senior Vice President of Operations provides strategic leadership and oversight for branch and program operations across the association. This position ensures alignment with the YMCA’s mission, financial sustainability, program innovation, and operational excellence across all branches and departments. The SVP is a visible leader across the association, serving as the face of operations in centers, strengthening Center Mission Boards, and supporting collaborative efforts with the Philanthropy and Executive Leadership teams.  Leads a diverse team of associates and volunteers with an operating buget responsibility of approximately $20M.

Visit https://kansascityymca.org to learn more about the YMCA of Greater Kansas City and review our annual report

Hiring Range:  $125,000 - $135,000

Prior YMCA experience is required

OUR CULTURE: 
The YMCA of Greater Kansas City’s mission and core values are brought to life by our culture. It’s who we are, who w aspire to be and how we show up every day. We are cause-driven. We don’t just show up, we show up with purpose. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

ESSENTIAL FUNCTIONS:

Strategic Leadership & Operational Oversight

• Provide direct leadership to VP of Membership & Programs and Executive Directors to drive consistent, high-quality delivery of services.
• Translate strategic goals into actionable operational plans; ensure execution, accountability, and performance across all centers and programs.
• Align branch operations with YMCA values, mission, and strategic priorities; champion continuous improvement and associate
• Build cross-functional alignment with Finance, People Services, IT, Philanthropy, and Marketing to support association-wide goals.
• In partnership with People Services, develop and drive succession planning for direct reports.
  
  

Board Development & Philanthropy

• Partner with Executive Directors and the Financial Development team to engage, develop, and support Center Mission Boards to exceed their fundraising goals.
• Attend Center Mission Board meetings and serve as a trusted representative of the YMCA to volunteer leaders and community stakeholders.
• Coach Executive Directors on board cultivation, engagement, and volunteer succession planning.

Financial Management & Performance

• Lead operational budget planning in coordination with Finance and branch leadership.
• Monitor KPIs (membership, programs, revenue, margin, satisfaction, safety) and implement corrective actions as needed.
• Drive membership and program growth, retention, and overall sustainability in partnership with the VP of Membership & Programs.
  
  

Facilities, Safety, and Risk

• Work collaboratively with the Senior Director of Safety & Risk Management to reinforce the implementation of safety protocols and risk management procedures across all locations.
• Partner with the Senior Director of Maintenance and the Chief Operating Officer on strategic planning and execution of capital projects, facility renovations, and long-term property needs.
• Ensure facility practices support superior member experience, staff safety, and stewardship of YMCA resources.
  
  
  

Community Engagement & Innovation

• Represent the YMCA publicly; cultivate partnerships with civic, business, education, and nonprofit leaders.
• Encourage innovation in program design and service delivery based on community needs and data insights.

• Bachelor’s degree required; Master’s preferred.
• 10+ years of YMCA leadership, including multi-site operations.
• Proven success supervising senior leaders (e.g., EDs, VPs, or senior directors) and engaging volunteer boards.
• Strong financial acumen, operational excellence, and change leadership.
• Demonstrated results in membership/program growth, safety & risk, and staff development.
• Excellent relationship-building, communication, and influence skills.
• Works effectively with people of different backgrounds, abilities, opinions and perceptions.
• Able to make independent and sound decisions in a fast-paced environment.
• Able to exercise high levels of discretion and confidentiality.
• Strong computer skills with the ability to adapt to new software.
• Must have reliable transportation. Travel around the Greater Kansas City area is required.