The Member Experience Director at the Providence YMCA/Ball Family Center will design, lead, and model systems and practices that deliver extraordinary experiences for every member and participant. Emphasis is on the satisfaction of the member and participant’s overall experience from initial engagement and enrollment to continual connection with the appropriate staff, programs, services, and/or small communities. You’ll collaborate across teams to build a welcoming, relationship-based culture that helps individuals move from casual participation to active, committed engagement. This position is a key member of the center management team and the association membership & sales team.
The Providence YMCA/Ball Family Center in Kansas City, Kansas provides life-strengthening opportunities for all ages. Fitness, youth and family activities, swimming, and volunteer engagement are just a few of the ways the Y is helping the community stay well in body, mind and spirit.
Hiring Range: $44,000 - $47,000
Benefits Include:
OUR CULTURE:
The YMCA of Greater Kansas City’s mission and core values are brought to life by our culture. It’s who we are, who we aspire to be and how we show up every day. We are cause-driven. We don’t just show up, we show up with purpose. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.
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