The Business Specialist-Membership Support is directly responsible for supporting all member account activity and reviews and performs business functions across multiple centers to ensure the policies and procedures of the YMCA of Greater Kansas City are being maintained.

Benefits Include

• Competitive Benefits Package
• Y Retirement Benefits
• Free YMCA Household Membership
• Leadership Development Opportunities and Professional Development

CULTURE: 
The YMCA of Greater Kansas City’s mission and core values are brought to life by our culture. It’s who we are, who we aspire to be and how we show up every day. We are cause-driven. We don’t just show up, we show up with purpose. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you. 

• Provides Quality Control checks of all new Membership Sales for centers.
• Digitally files all center membership paperwork to the network.
• Responsible for Accounts Receivable activities for Membership, including letters to members, phone calls, write offs, tracking AR collection, cancellation of delinquent membership accounts, and distribution of monthly department AR statements to the appropriate director.
• May make independent decisions to negotiate payment plans for members with A/R balances.
• Provides support for centers' associates regarding membership account processes for holds, changes in demographic or financial information, cancellations, and refunds.
• Runs reports for expiring credit cards and contacts members through phone calls and letters.
• Distributes Renewal Letters to members and provides follow-up documentation for expiring Fixed Term Memberships.
• Sends letters and processes changes for members reaching the appropriate age for a new rate.
• Responsible for the entry of Program Information Files.
• Works in conjunction with the Member Engagement Director to identify the need for additional systems training for Welcome Center Associates.
• Completes audits of petty cash accounts and business functions. 
• Enters campaign pledges and payments into the donor database. 
• Attends center team meetings as needed.
• May travel to different centers within the association. 
• Attends customer service trainings.

• Two years of business or customer service experience
• Must be able to relate and work with diverse groups of people in a friendly and consistent manner.
• Able to make independent and sound decisions in a fast paced environment.
• Able to exercise high levels of discretion and confidentiality. 
• Excellent oral and written communication skills.
• Must be detail-oriented with good organizational skills.
• Strong computer skills, including experience with business software.
• Demonstrated experience in managing multiple projects.