YMCA of Greater Kansas City

  • Membership Representative

    Job Location US-MO-North Kansas City
    Req No.
    2018-3461
    Location Site
    North Kansas City YMCA
    Category
    Membership
    Type
    Part-Time
    Minimum Salary
    USD $7.65/Hr.
    Midpoint Salary
    USD $9.33/Hr.
    Position Hours
    Various
    Location : Location
    US-MO-North Kansas City
  • Overview

    The Membership Representative is the public’s initial contact with the YMCA and is expected to communicate to members, participants and general public services, programs and events in a friendly, knowledgeable and courteous manner.  The Membership Representative is expected to emphasize member service, character development, and mission statement and to work with membership retention and promotion. 

    Responsibilities

    • Contribute to the overall YMCA mission of healthy living, youth development and social responsibility.
    • Greet members, participants, staff and general public in a friendly and courteous manner.
    • Verify all members and participants using the facility.
    • Answer phone lines according to YMCA phone procedures.
    • Able to direct calls and people on site to appropriate staff.
    • Respond to needs and questions with accurate information.
    • Handle complaints in a friendly and courteous manner.
    • Notify appropriate staff of any unsafe conditions, complaints, needed repairs, incidents, or accidents immediately.
    • Able to operate the ACTIVE Net system as directed.
    • Collect and stay informed of appropriate fees; including being responsible for cash, receipts, and balancing financial journal.
    • Give tours and educate members and prospective members on services, programs, events and volunteer opportunities.
    • Keep welcome center and lobby clean and well organized.

    Qualifications

    • Must be at least 16 years of age.
    • Must have good communication skills including phone skills.
    • Highly organized, detail, and goal oriented.
    • Able to reflect a positive attitude and provide excellent customer service.
    • Basic math skills in handling fees.
    • Able to make independent and sound decisions in a fast paced environment.
    • Able to work with diverse groups of people in a friendly and consistent manner.
    • Strong computer skills with the ability to adapt to new software.

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