YMCA of Greater Kansas City

  • Donor Support Specialist

    Job Location US-MO-Kansas City
    Req No.
    Location Site
    Association Resource Center
    Minimum Salary
    USD $17.71/Hr.
    Midpoint Salary
    USD $22.14/Hr.
    Position Hours
    Location : Location
    US-MO-Kansas City
  • Overview

    Donor Support Specialist is responsible for managing pledge processing, data required for accurate grant reporting and reimbursement requests, data integrity, data management and supporting resource development efforts. Primary responsibilities include managing the Association donor, grant and volunteer database (currently Raiser’s Edge/NXT) along with assisting with donor research, implementing and executing a quality filing system, and other administrative support duties as assigned. 


    The YMCA of Greater Kansas City’s mission and core values are brought to life by our culture. It’s who we are, who we aspire to be and how we show up every day. We are cause-driven. We don’t just show up, we show up with purpose. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.



    • As a member of the business administration team, works with the Chief Development Officer, Director of Development, and Campaign Leaders to ensure daily gift processing, acknowledgements, and related stewardship tasks are completed in support of the association’s fundraising programs.
    • Acquires and maintains a sound knowledge and understanding of the Y’s cause and mission, and uses that knowledge and understanding to better articulate the Y’s programs and projects.
    • Responsible for fundraising software database (currently Raiser’s Edge & NXT), including general maintenance of data, attending software trainings for updates, troubleshooting reporting and general quality of the data into and out of the software.
    • Works closely with People Services to coordinate systems and ensure seamless processes regarding employee giving, ensuring that employee donations are properly recorded and accounted for.
    • Works in partnership with other members of the business admin, IT and finance teams to ensure contribution data is properly classified and that all information going into the fundraising software can be exported and properly posted into the financial system.
    • Working closely with other members of Financial Development to offer support and training to field users of the fundraising software to ensure understanding of donor and campaign data. Communicate with external and internal stakeholders regarding donor inquiries, donor problem resolution and general information requests.
    • Produce various campaign related reports needed to support campaigns, provide necessary analytics, answer donor inquiries, and provide donor data for grants and any other related need for donor/campaign data. 
    • Support pledge processing functions including but not limited to printing personalized pledge cards, supporting electronic pledging, preparing campaign envelopes for data entry, and maintaining envelope audit trail from shipping to closure.
    • Process thank you letters, tax receipts, monthly billing, and association acknowledgment and designation reports.
    • Review data for discrepancies, request clarification, initiate corrections/adjustments, and advise supervisor of issues related to data and performs data verification/error trapping routines.
    • Prepares downloads for mailings, donor communications, required reporting and data analysis for other departments. 
    • Manage and maintain donor information and communications in a confidential and professional
    • Other duties as assigned by supervisor.


    • Four-year degree from an accredited college or university or an equivalent combination of experience and education.
    • Three years’ experience in a related field.
    • Demonstrated successful experience in data management and strong numerical aptitude.
    • Demonstrated experience in preparing reports and presenting data in an understandable format.
    • Experience using Crystal Reports is preferred.
    • Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint, and Raiser’s Edge software applications preferred.
    • Able to make independent and sound decisions in a fast paced environment.
    • Able to exercise high levels of discretion and confidentiality.
    • Detail oriented with good organizational skills, and be multi-task proficient in a fast pace environment.
    • Ability to work with limited supervision and exercise good judgment.
    • Excellent interpersonal and communication skills to include: telephone, verbal, written, presentation, facilitation and negotiation.
    • Works effectively with people of different backgrounds, abilities, opinions and perceptions.
    • Must work well in a team.
    • Must have reliable transportation. Travel around the Greater Kansas City area may be required.


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