YMCA of Greater Kansas City

Membership Representative

US-MO-Platte City
Req No.
2017-2879
Platte Co. Community Center North
Category
Membership
Type
Part-Time
Minimum Salary
USD $7.65/Hr.
Midpoint Salary
USD $9.33/Hr.
Position Hours
M,W, F 9 a.m.-3 p.m. and T-Th 9 a.m.-1:30 p.m.
US-MO-Platte City

Overview

The Membership Representative is the public’s initial contact with the YMCA and is expected to communicate to members, participants and general public services, programs and events in a friendly, knowledgeable and courteous manner.  The Membership Representative is expected to emphasize member service, character development, and mission statement and to work with membership retention and promotion. 

Responsibilities

  • Contribute to the overall YMCA mission of healthy living, youth development and social responsibility.
  • Greet members, participants, staff and general public in a friendly and courteous manner.
  • Verify all members and participants using the facility.
  • Answer phone lines according to YMCA phone procedures.
  • Able to direct calls and people on site to appropriate staff.
  • Respond to needs and questions with accurate information.
  • Handle complaints in a friendly and courteous manner.
  • Notify appropriate staff of any unsafe conditions, complaints, needed repairs, incidents, or accidents immediately.
  • Able to operate the ACTIVE Net system as directed.
  • Collect and stay informed of appropriate fees; including being responsible for cash, receipts, and balancing financial journal.
  • Give tours and educate members and prospective members on services, programs, events and volunteer opportunities.
  • Keep welcome center and lobby clean and well organized.

Qualifications

  • Must be at least 16 years of age.
  • Must have good communication skills including phone skills.
  • Highly organized, detail, and goal oriented.
  • Able to reflect a positive attitude and provide excellent customer service.
  • Basic math skills in handling fees.
  • Able to make independent and sound decisions in a fast paced environment.
  • Able to work with diverse groups of people in a friendly and consistent manner.
  • Strong computer skills with the ability to adapt to new software.

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